Contact Us/FAQ

1. Where are you located?
Annie's Blue Ribbon General Store is in Boerum Hill, Brooklyn, New York City. We would love for you to come visit if you are in the 'hood! We are at 365 State Street, on the corner of State and Bond. The closest subway is the A,C,G to Hoyt- Schermerhorn (exit towards Bond Street, and walk one block down - towards Atlantic Avenue- to State Street). Click here for a map of the area and other subways.

2. What are your store hours?
The store is open 11am-7pm EST Tuesday- Saturday and 12 noon- 6pm Sundays. We are closed on Mondays. The site is "open" 24 hours a day! Our number is 718.522.9848 if you need to contact us for any reason.

3. How do we contact Annie's Blue Ribbon General Store?
You can either call us (during store orders, see above) if you'd like to speak to someone live or feel free to email us anytime using our contact form. We love hearing from our customers and will do our best to get back to you ASAP.

4. Do you gift wrap? How much does it cost?
Yes, we do gift wrap! And it's free! Depending on the size and shape we will either wrap it as is in Bright Blue or Green Tissue with our sticker and some ribbon, or put it in a box. Unfortunately, some larger items might not be able to be gift wrapped- but we will always try our best! Please check the "Do you want this gift wrapped" box when you are checking out.

5. Do you have gift certificates?
Yes! Our gift certificates are actual "blue ribbons" They are available in any dollar amount over $15. You can click here to order one of our Annie's Blue Ribbon General Store gift certificates - and just add in the dollar amount. They come boxed with a note saying who they are from. Please add this info in the comment box when you check out.

6. Do you have shopping services for Corporate Events and Parties?
Yes! We would love to help! Please give Annie Lo a call at 718.522.9848 or email her using our contact form and describe your event and we will do our best to work with you. We were featured in the corporate event magazine and website Biz Bash as a great place to get corporate gifts. We can work with you on treats big or small as well as gift "baskets." We have also made a lot of "loot bags" for birthday parties with all our fun "grab bag" treats (silly putty, candy, etc.)- And can even send along some of our shopping bags to put all the treats in.

7. What is your return policy? How do I return something?
First of all, we hope you LOVE everything you get from Annie's Blue Ribbon General Store- but in case you don't (or it was somehow damaged in shipping), you can return unopened merchandise in original condition within 30 days for a full refund. Please email us using our contact form for a Return Authorization number (RA#). We will email you a number to be included when you send back your merchandise. Unless goods are damaged when you receive them, you will need to cover your own shipping charges.

Please send back to:

ANNIE'S BLUE RIBBON GENERAL STORE
365 STATE STREET
BROOKLYN, NEW YORK 11217

We ask that you please send through the USPS, UPS or Fed Ex, so the goods get to us in their original condition!

8. What are your Shipping Charges / Policies?

Shipping: We will do our best to ship out orders as quickly as possible. Depending on what day of the week you place your order, please give us 1-3 days to ship out your package. Orders for 2-day delivery and express delivery, will only be sent out Tuesday thru Friday and for orders received before noon EST. If received after this time, they will go out the next business day please note there is no shipping on the weekend or Mondays.

When your order has been sent, you will receive an email from us giving you the details. Shipping usually takes 3-7 days depending on your location and the time of the year (December is very busy for all shipping methods!). Mostly we ship via UPS Ground, UPS 2nd Day, and UPS Next-Day Air- but sometimes it is cheaper to ship through the USPS, so we will take that option as needed. UPS only delivers Monday- Friday, and the USPS delivers Monday- Saturday.

Shipping costs for shipments are based on your total order amount before sales tax (NY only) or any special discounts are applied.

Ground Shipping rates are as of February, 2010:

$.01- $25= $6.95
$25.01- $50= $8.95
$50.01-$75= $10.95
$75.01- $100= $12.95
$100.01- $250= $14.95
$250.01- plus= $16.95

Please please email us using our contact form for 2nd Day air service.

Please note we will add $10 after checkout for packages sent to Alaska and Hawaii.

We love our international customers and many visit us at the shop! We will do our best to ship internationally (and still make it worth everyone's while from a cost perspective). If you are interested in sending things internationally please email us using our contact form with your order and order and we will advise shipping costs and then you can enter that when you are processing your order.

WHEN WE CAN, WE RECYCLE BOXES AND PACKING MATERIALS TO HELP THE ENVIRONMENT, SO PLEASE PARDON OUR PRESENTATION IF YOUR BOX HAS BEEN RECYCLED.

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DISCLAIMER

ANNIE'S BLUE RIBBON GENERAL STORE, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ANNIE'S BLUE RIBBON GENERAL STORE, LLC DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE IS PROVIDED BY BLUE RIBBON GENERAL STORE, LLC ON AN "AS IS" BASIS. ANNIE'S BLUE RIBBON GENERAL STORE, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR THE PRODUCTS PURCHASED USING THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Applicable Law
We reserve the right to make changes to our site and these disclaimers and all terms and conditions at any time. This site is created and controlled by Annie's Blue Ribbon General Store, LLC in the State of New York, USA. Accordingly, the laws of the State of New York will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.